Website Privacy Policy

https://www.plugeen.es

I- Privacy and data protection policy

In compliance with current legislation, Plugeen Mobility Services (hereinafter also the Website) undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected.

Laws that this privacy policy incorporates

This privacy policy is adapted to the current Spanish and European regulations regarding the protection of personal data on the Internet. Specifically, it complies with the following rules:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
• Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD).
• Royal Decree 1720/2007, of December 21, approving the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD).
• Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the person responsible for processing personal data

The data controller of the personal data collected by Plugeen Mobility Services is: Plugeen Mobility Services S.L., with Tax ID No.: B16438137 and registered in: Barcelona Mercantile Registry with the following registration details: VOLUME 49273, FOLIO 211, SHEET B 615157, Entry 1, whose representative is: Plugeen Mobility Services (hereinafter, Data Controller). Its contact details are as follows:

Address: Calle Aribau 218, 08006 Barcelona

Contact phone number:

Contact email: info@plugeen.es

Personal Data Record

In compliance with the provisions of the GDPR and the LOPD-GDD, we inform you that the personal data collected by Plugeen Mobility Services, through the forms on its pages, will be incorporated and processed in our file in order to facilitate, expedite and fulfill the commitments established between Plugeen Mobility Services and the User or the maintenance of the relationship established in the forms that the User fills out, or to respond to a request or query from the User. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in article 30.5 of the GDPR is applicable, a record of processing activities is kept that specifies, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR.

Principles applicable to the processing of personal data

The processing of the User's personal data will be subject to the following principles set out in article 5 of the GDPR and in article 4 and following of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:

• Principle of legality, loyalty and transparency: the User's consent will be required at all times after being fully informed of the purposes for which the personal data is collected.
• Principle of purpose limitation: personal data will be collected for specific, explicit and legitimate purposes.
• Data minimisation principle: only the personal data collected will be those strictly necessary in relation to the purposes for which they are processed.
• Accuracy principle: personal data must be accurate and always up to date.
• Principle of limitation of the conservation period: personal data will only be kept in a way that allows the identification of the User for the time necessary for the purposes of its processing.
• Principle of integrity and confidentiality: personal data will be treated in a way that guarantees their security and confidentiality.
• Proactive accountability principle: The Data Controller shall be responsible for ensuring that the above principles are complied with.

Categories of personal data

The categories of data processed by Plugeen Mobility Services are only identifying data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. Plugeen Mobility Services undertakes to obtain the express and verifiable consent of the User for the processing of his or her personal data for one or more specific purposes.

The User shall have the right to withdraw his/her consent at any time. It will be as easy to withdraw consent as to give it. As a general rule, the withdrawal of consent will not affect the use of the Website.

On occasions when the User must or may provide their data through forms to make inquiries, request information or for reasons related to the content of the Website, they will be informed if the completion of any of them is mandatory because they are essential for the correct development of the operation carried out.

Purposes of the processing of personal data

Personal data is collected and managed by Plugeen Mobility Services in order to facilitate, expedite and fulfil the commitments established between the Website and the User or to maintain the relationship established in the forms that the latter fills out or to respond to a request or query.

Likewise, the data may be used for commercial purposes of personalization, operation and statistics, and activities related to the corporate purpose of Plugeen Mobility Services, as well as for the extraction, storage of data and marketing studies to adapt the Content offered to the User, as well as to improve the quality, operation and navigation of the Website.

At the time personal data is obtained, the User will be informed of the specific purpose or purposes for which the personal data will be processed; that is, the use or uses that will be given to the information collected.

Personal data retention periods

Personal data will only be retained for the minimum time necessary for the purposes of its processing and, in any case, only for the following period: years, or until the User requests its deletion.

At the time the personal data is obtained, the User will be informed of the period during which the personal data will be stored or, when that is not possible, the criteria used to determine this period.

Recipients of personal data

The User's personal data will not be shared with third parties.

In any case, at the time the personal data is obtained, the User will be informed about the recipients or categories of recipients of the personal data.

Personal data of minors

In compliance with the provisions of articles 8 of the GDPR and 7 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights, only those over 14 years of age may give their consent for the lawful processing of their personal data by Plugeen Mobility Services. If the person is under 14 years of age, the consent of the parents or guardians will be required for the processing, and this will only be considered lawful to the extent that they have authorized it.

Confidentiality and security of personal data

Plugeen Mobility Services undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected, in order to guarantee the security of personal data and to prevent accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorised communication or access to such data.

The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and in feedback, is fully encrypted.

However, since Plugeen Mobility Services cannot guarantee the impregnability of the Internet or the complete absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a personal data security breach occurs that is likely to entail a high risk for the rights and freedoms of natural persons. Pursuant to Article 4 of the GDPR, a personal data security breach is understood to mean any breach of security leading to the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorized communication of or access to such data.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and guarantee by means of a legal or contractual obligation that said confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

Rights arising from the processing of personal data

The User has over Plugeen Mobility Services and may, therefore, exercise the following rights recognized in the GDPR and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights against the Data Controller:

• Right of access: It is the User's right to obtain confirmation of whether or not Plugeen Mobility Services is processing their personal data and, if so, to obtain information about their specific personal data and the processing that Plugeen Mobility Services has carried out or is carrying out, as well as, among others, the information available about the origin of said data and the recipients of the communications made or planned for them.
• Right to rectification: This is the User's right to have their personal data modified if it is found to be inaccurate or, taking into account the purposes of the processing, incomplete.
• Right to erasure ('the right to be forgotten'): This is the User's right, unless otherwise provided by applicable law, to obtain the erasure of his or her personal data when the data is no longer necessary for the purposes for which it was collected or processed; the User has withdrawn consent to the processing and there is no other legal basis for the processing; the User objects to the processing and there is no other legitimate reason for continuing with the processing; the personal data has been processed unlawfully; the personal data must be erased in compliance with a legal obligation; or the personal data has been obtained as a result of a direct offer of information society services to a child under 14 years of age. In addition to erasing the data, the Data Controller, taking into account the technology available and the cost of its implementation, must take reasonable steps to inform those responsible for processing the personal data of the interested party's request to erase any links to that personal data.
• Right to restriction of processing: This is the User's right to limit the processing of his or her personal data. The User has the right to obtain restriction of processing when he or she contests the accuracy of his or her personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to the processing.
• Right to data portability: In the event that the processing is carried out by automated means, the User shall have the right to receive from the Data Controller his/her personal data in a structured, commonly used and machine-readable format, and to transmit them to another data controller. Whenever technically feasible, the Data Controller shall transmit the data directly to that other controller.
• Right to object: This is the User's right to prevent the processing of their personal data or to stop the processing of their personal data by Plugeen Mobility Services.
• Right not to be subject to a decision based solely on automated processing, including profiling: This is the User's right not to be subject to an individualised decision based solely on the automated processing of his or her personal data, including profiling, unless otherwise provided by current legislation.

Therefore, the User may exercise his/her rights by means of written communication addressed to the Data Controller with the reference “RGPD-https://www.plugeen.es”, specifying:

• Name, surname of the User and copy of the ID. In cases where representation is admitted, identification by the same means of the person representing the User will also be necessary, as well as the document accrediting the representation. The photocopy of the ID may be replaced by any other legally valid means that accredits the identity.
• Request with the specific reasons for the request or information to which you wish to access.
• Address for notifications.
• Date and signature of the applicant.
• Any document that supports the request you are making.

This application and any other attached documents may be sent to the following address and/or email:

Address: Calle Aribau 218, 08006 Barcelona

Email: info@plugeen.es

Links to third party websites

The Website may include hyperlinks or links that allow access to websites of third parties other than Plugeen Mobility Services, and which are therefore not operated by Plugeen Mobility Services. The owners of said websites will have their own data protection policies, and they themselves will be responsible, in each case, for their own files and their own privacy practices.

Complaints to the supervisory authority

In the event that the User considers that there is a problem or infringement of current regulations in the way in which his/her personal data is being processed, he/she will have the right to effective judicial protection and to lodge a claim with a supervisory authority, in particular, in the State in which he/she has his/her habitual residence, place of work or place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (http://www.agpd.es).

II- Acceptance and changes to this privacy policy

The User must have read and agreed to the conditions regarding the protection of personal data contained in this Privacy Policy, as well as accept the processing of his/her personal data so that the Data Controller can proceed with the processing in the manner, during the periods and for the purposes indicated. Use of the Website implies acceptance of the Privacy Policy of the Website.

Plugeen Mobility Services reserves the right to modify its Privacy Policy, at its own discretion, or as a result of a legislative, jurisprudential or doctrinal change by the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is advised to consult this page periodically to be aware of the latest changes or updates.

This Privacy Policy has been updated to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights.